Support Specialist T1
Work Type: Full-Time
JTB Hub, Purok 1, Brgy. Baloc, Santo Domingo, Nueva Ecija
Salary Range: P20,000 - P35,000
Primary Job Responsibilities:
- Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls).
- Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions).
- Manage multiple clients & track issues in ticketing systems.
- Proper documentation of troubleshooting steps on tickets.
- Strictly adhere to defined processes and standard operating procedures.
- Create and maintain knowledge base (KB) documents.
- May require participation in on-call technical support rotation.
Requirements & Qualifications:
- Bachelor’s/College Degree in Information, or a related field (non-degree holders with significant experience will also be considered).
- Effective customer service skills, strong oral and written communication in English.
- Adept in the MS Windows platform and a fast learner.
- Able to work independently, under pressure to meet deadlines and challenges in a highly visible, fast-paced environment.
- Physically and mentally fit, able to work the night shift.
- Professionalism, sense of responsibility.
- Good management of priorities and stress.
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