Support Specialist T3
Work Type: Full-Time
JTB Hub, Purok 1, Brgy. Baloc, Santo Domingo, Nueva Ecija
Salary Range: P40,000 - P75,000
Primary Job Responsibilities:
Must be familiar and knowledgeable in the following Technical Skills:
- Develop solutions for complex network, desktop, and server problems.
- Analyze existing systems and make proactive recommendations for improvements.
- Develop, maintain, and implement all systems, applications, and networking configurations.
- Strictly adhere to defined processes and standard operating procedures.
- May require participation in on-call technical support rotation.
- Troubleshoots network performance.
- Recommends upgrades, patches, and new applications and equipment.
Language and Communication Skills:
- Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders.
- Communicate positively, professionally, and effectively to all customers, both verbally and in writing.
- Accurately proofread numerical and text data.
- Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
- Ability to do problem solving.
- Ability to analyze and interpret data.
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
Requirements & Qualifications:
- Bachelor’s degree majoring in IT disciplines (non-degree holders with significant experience will also be considered).
- Preferably with 10 or more years of recent computer, server, and network troubleshooting experience.
- Effective customer service skills, strong oral and written communication in English.
- Chinese Mandarin & other languages are an added advantage.
- Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support.
- Advanced knowledge of current Microsoft desktop and server operating systems.
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications.
- Physically and mentally fit, amenable to work on a night shift schedule.
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