Customer Service Representative
Work Type: Full-Time
JTB Hub, Purok 1, Brgy. Baloc, Santo Domingo, Nueva Ecija
Salary Range: P20,000 - P30,000
Primary Job Responsibilities:
- Acts as the company’s first point of contact while maintaining a positive, empathetic and professional attitude toward clients at all times.
- Respond promptly to customer inquiries, emergency and non-emergency calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- In charge of maintaining call logs, monitoring routes, transferring messages, and directing tech agents.
- Respond to any issues and follow-up by coordinating with the appropriate departments or tech agents.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to company’s services.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of tech agents to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
Requirements & Qualifications:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task in stressful conditions with little supervision.
- Ability to stay calm when customers are stressed or upset.
- Exhibit an excellent organizational and interpersonal skills.
- Excellent communication and presentation skills.
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