MotivIT – Managed IT Services Provider | BPO Solutions

From IT Departments to MSPs:
How to Find a Partner Who's in It for You

Published by Tim Low on November 29, 2024
When I first started in IT, my role was simple (at least on paper): keep everything running smoothly for one company. Every system, every request, every late-night issue—it was all about supporting that one team.

Fast forward to today, and as an MSP, we’ve taken that same IT department mindset and scaled it to support multiple businesses at once. But here’s the challenge: not all MSPs operate like your IT department. Some are in it for the long-term relationship; others, well, they’re more interested in your payments than your progress.

The question is, how do you tell the difference?
How to Spot a Great MSP: Lessons from the IT Department
Choosing an MSP isn’t just about who can fix your systems the fastest or offers the cheapest deal. It’s about finding a partner who thinks like your IT department—a team that understands your goals, anticipates your needs, and sticks with you for the long haul.

Here’s how to tell if an MSP is genuinely invested in your success:
1. Do They Act Like a Partner or Just a Vendor?
  • A great MSP doesn’t just tick boxes; they ask questions. They want to know your business goals, challenges, and vision to tailor their services.
2. Are They Proactive or Reactive?
  • The best MSPs don’t wait for something to break. They monitor, maintain, and prevent issues before you even notice them.
3. Do They Communicate Clearly and Consistently?
  • Communication isn’t just about updates—it’s about transparency. A good MSP explains what’s happening in plain language and keeps you informed every step of the way.
4. How Long Have Their Teams Been Around?
  • High turnover can be a sign of instability. At MotivIT, many of our trusted staff have been with us for over a decade, which speaks volumes about our culture and commitment.
5. Are They Scalable?
  • As your business grows, your MSP should grow with you. If their solutions can’t adapt, they’ll hold you back when you need them most.
What Makes MotivIT Different
At MotivIT, we’ve taken everything I learned from working in IT departments and built it into our MSP approach. Here’s what sets us apart:
1. A Team Built on Experience
  • Many of our trusted staff have been with us for over 10 years. That consistency means our clients work with people who truly know their systems and their businesses.
2. Proven Training and Processes
  • Over the years, we’ve instilled industry best practices into everything we do. From dispatch agents to tiered technical support, our teams are equipped to handle everything from routine requests to complex challenges.
3. MotivIT ONE: AI-Powered Efficiency
  • Our AI platform, MotivIT ONE, enhances our ability to deliver fast, accurate support while allowing our human experts to focus on what they do best: solving complex problems and building relationships.
4. Personalized, Scalable Solutions
  • No cookie-cutter solutions here. Every business is unique, and we adapt our approach to fit your needs now and in the future.
5. Transparency and Trust
  • We’re upfront about pricing, services, and expectations—because long-term trust matters more to us than short-term wins.
Why Our Approach Works
Think of MotivIT as your IT department, but with the scale and expertise to support multiple businesses seamlessly. We don’t just fix issues; we work to prevent them, ensuring your systems run smoothly so you can focus on growing your business.
When our staff stay with us for over a decade, it’s because we’ve built a culture of trust and excellence—one that extends to our clients. This isn’t just about technology; it’s about people.
A Thought to Leave With You
Choosing an MSP is like hiring an IT manager. You want someone who’s proactive, communicates clearly, and genuinely cares about your success. And most importantly, you want someone who sticks around to deliver results—not just promises.
At MotivIT, we take pride in being that kind of partner. If you’re ready to see how a trusted MSP can make a difference for your business, let’s talk.
Tim Low @ MotivIT
Envelope Linkedin

Hi there! I’m Tim Low, CEO of MotivIT and someone who thrives at the intersection of IT, business strategy, and global leadership.

Over the past two decades, I’ve worn many hats across APAC, the USA, and China—from IT infrastructure and operations to international business development. Along the way, I’ve had the privilege of leading high-performing teams in challenging environments, working with multinational corporations, and driving transformative projects across industries such as electronics manufacturing, specialty chemicals, and now managed IT services and business process outsourcing.

At MotivIT, my focus is clear: delivering world-class managed IT and BPO solutions that help businesses thrive in today’s ever-changing global market. Guided by our tagline, “Global Standards, Local Expertise,” we bring international best practices to the table while tailoring solutions to meet the unique needs of our clients. What drives me is a commitment to positioning IT as a true strategic business partner. Whether it’s building cohesive, high-performing teams or optimizing service delivery for complex global operations, I approach every challenge with urgency, a passion for excellence, and a drive to innovate.

If you’re here, chances are you’re looking for fresh ideas, practical solutions, or a trusted partner to tackle your IT and operational challenges. I’m glad you’ve found us, and I look forward to connecting with you.

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